PropCred Radar Refund and Cancellation Policy

Monthly subscriptions

Monthly subscriptions are billed at $149 per month.

You can cancel your monthly subscription at any time.

Cancellation will stop the next recurring payment and your subscription will remain active until the end of the current paid billing period.

There is no early cancellation fee.

Payments already made for the current monthly billing period are not normally refunded simply because you cancel before the end of that period.

Annual subscriptions

Annual subscriptions cost $1,188 for 12 months, charged in full upfront.

The advertised equivalent price of $99 per month is the monthly equivalent of the annual price. It is not a monthly payment plan.

Annual subscriptions automatically renew every 12 months unless cancelled before the renewal date.

You may cancel an annual subscription at any time to prevent the next annual renewal.

Cancelling during an existing annual subscription does not normally provide a pro-rata refund for the unused portion of the current 12-month period.

Automatic renewals

Radar subscriptions renew automatically unless cancelled before the next renewal date.

By purchasing a subscription, you authorise PropCred and its payment provider to charge the payment method associated with your account for recurring subscription payments.

If you do not want your subscription to renew, you must cancel it before the next renewal is processed.

Change of mind

We do not normally provide refunds where:

• you change your mind;
• you no longer require Radar;
• you use the service less than expected;
• your business circumstances change;
• a staff member leaves your agency;
• you replace a Radar user;
• you forget to cancel before a properly disclosed renewal date; or
• a valuation or rental appraisal produces a result different from what you or your client expected.

Problems with the service

If there is a genuine issue with Radar or a Report, please contact us.

Where appropriate, we may investigate the issue and:

• correct the affected Report;
• regenerate the Report;
• re-supply the affected service; or
• provide another appropriate remedy.

Failed payments

If a recurring payment fails, we may:

• attempt the payment again;
• ask you to update your payment method; or
• temporarily suspend access until payment is resolved.

If payment remains outstanding, the subscription may be cancelled.

Australian Consumer Law

Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law where those rights cannot legally be excluded.

Where you are legally entitled to a refund, re-supply or another remedy, PropCred will provide the remedy required by law.

How to cancel

You can cancel your subscription through the cancellation option available in your Radar account, where available, or by contacting PropCred Support.

Contact us

If you have questions about a cancellation, renewal, payment or refund, contact: